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Terms and Conditions

Last updated: August 1, 2024

1. Agreement to Terms 

These Terms and Conditions (“Terms”) constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Renascence IT Consulting(“we,” “us,” or “our”), concerning your access to and use of the https://www.renitconsulting.com/ website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site and our services, you have read, understood, and agree to be bound by these Terms. 

2. Definitions and Key Terms 

For the purposes of these Terms: 

    •  “Client” means any individual or entity that uses our Services. 
    • “Services” refer to the MSP services provided by Renascence IT Consulting, including IT support, network management, cybersecurity, and cloud services. 

3. Use of Our Services 

3.1 Eligibility 

You must be at least 18 years old to use our Site and Services. By using our Site and Services, you represent and warrant that you have the legal capacity to enter into a binding agreement. 

    3.2 Account Registration 

    You may be required to create an account to access certain features of the Site and Services. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary. 

    4. Services Overview 

    Renascence IT Consulting provides a variety of MSP services designed to enhance and secure your IT infrastructure. Our key services include: 

      • IT Support: Offering technical assistance for hardware and software issues. 
      • Network Management: Planning, implementation, and maintenance of network systems. 
      • Cybersecurity: Protecting your data and systems from cyber threats. 
      • Cloud Services: Providing cloud solutions including migration, management, and optimization. 
      • Data Backup and Recovery: Ensuring the safety and availability of your data. 
      • Managed IT Services: Ongoing management of your IT environment. 
      • Consulting and Advisory Services: Strategic planning and IT consultation. 

    5. Service Level Agreement (SLA) 

    Refer to our SLA for detailed information on our service commitments, response times, and uptime guarantees. 

    6. Fees and Payment 

    6.1 Service Fees 

    You agree to pay all fees specified in your service agreement for the use of our Services. 

    6.2 Billing and Payments 

    All payments are due according to the terms specified in your service agreement. Late payments may incur additional fees. 

    6.3 Refund Policy 

    Refunds are provided as outlined in the individual service agreements. Generally, fees for services rendered are non-refundable.  

    7. Client Obligations 

    7.1 Data Backup 

    Clients are responsible for maintaining their data backups unless otherwise agreed upon in their service agreement. 

    7.2 Compliance with Laws 

    Clients must use our Services in compliance with all applicable laws and regulations. 

    8. Intellectual Property Rights 

    All content on our Site, including but not limited to text, graphics, logos, and software, is the intellectual property of Renascence IT Consulting or our licensors. Clients are granted a limited, non-exclusive, non-transferable license to access and use the Site and Services for their intended purposes. 

    9. Confidentiality 

    Both parties agree to keep confidential any proprietary information disclosed during the course of the service relationship. 

    10. Limitation of Liability 

    To the fullest extent permitted by law, Renascence IT Consulting shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or Services. 

    11. Termination 

    We reserve the right to terminate or suspend your access to our Site and Services, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. 

    12. Changes to Terms 

    We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on our Site. Your continued use of the Site and Services after any such changes constitutes your acceptance of the new Terms. 

    13. Governing Law 

    These Terms and your use of the Site and Services are governed by the laws of USA California. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of USA California. 

    14. Contact Us 

    If you have any questions about these Terms, please contact us at: 

    Phone: (510) 552-6896

    Address: 39962 Cedar Boulevard, Ste 121

     

    Our History

    WE LIVE AND BREATHE TECHNOLOGY

    With over 20 years of industry experience under his belt, the company's CEO possesses a degree in Computer Science and a number of certifications, including MCSE, MCSA, A+ and Network+. From an early age, computers were always a part of his life; dating back to the days of the Apple II. Since that time, he served as everything from system administrator to IT business director within well-established companies, before deciding that consulting was his passion. Leveraging years of technical recruiting, he personally handpicked a select group of specialists proficient in Linux, customized web applications and databases, telephony and cross-platform devices, to ultimately bring your organization to the next level.