Oakland Remote IT Support For Your Business
Need Remote IT Services in Oakland?
Renascence IT Consulting of Oakland, CA offers remote services for IT support in the Bay Area. We provide a range of quality remote IT support services for small companies, from troubleshooting simple issues to solving complex problems with applications and software.
IT support is a specific type of technical support that deals with computer technology and other technology-related products or tools. One of the most important roles of IT support is providing customer support to a consumer who has purchased a product and has an issue with it. IT support also assists California businesses and companies directly, giving guidance and skilled services on-site and remotely (over the phone or online) to keep computers running smoothly and accurately.
Types of Remote IT Support
The IT support process can take place over the phone, via email, online chat, or in person. The majority of problems can be easily solved in a short amount of time with some basic information. If necessary, though, a support technician can stay on the phone or online for hours to help you figure out the difficulties you are having with the system or product.
There are different IT support types, classified by what they involve, how they are performed, and how you pay for them.
Call Out IT Support
Call out IT support is a widespread type of IT support in the services industry. Also known as times and materials IT support, it allows the customer to pay for the materials and technician when issues arise. The cost for call out IT support is based on a rate pre-negotiated when the support contract is established.
Block Hours IT Support
Block hours are a self-explanatory type of IT support, in that the customer will pay for a specified number of hours of tech support upfront. The block of hours may be used during the course of a month or a year, depending on the arrangements made at purchase. Block hours are a popular form of tech support because of their flexibility and because they spare the customer all the paperwork and bills.
Managed IT Service
Managed IT service offers customers 24/7 monitoring of the servers and systems and an around-the-clock help desk available for any computer issues. Managed IT service companies, also called managed IT services providers, will also send a person to your location if they cannot resolve your problems with remote services.
What Is Remote IT Support?
Remote IT support uses tools and software that enable an IT technician to interact with your systems remotely, from anywhere in the world, to allow them to work directly on your computers. Remote IT technicians can also access files to transfer them, enable sharing on the desktop, grant guest accessibility to other technicians as needed, synchronize files across the network, and perform other support tasks.
Modern technology and ease of access via the internet allow remote IT support technicians to interact with a customer as if they were physically there, no matter where in the world they are located. Working remotely reduces costs to the customer, including transport expenses.
Though privacy can be a concern with remote IT support, since desktop sharing is required for the technician to access your company computer, using a trustworthy service such as Renascence IT Consulting will give you peace of mind throughout the entire support process, ensuring your Oakland based systems are safe and sound.
Advantages of Remote IT Support for Your Small Business
Every business is unique, and so are their IT support needs. Having a support technician in-house may seem like an advantage, but they may not be equipped to deal with every situation or product, especially if forced to work remotely.
Remote IT technicians are used to working most of their time remotely, so it is much easier for them to handle the ins and outs of working remotely with clients. Outsourcing IT support to a company such as Renascence IT Consulting has many advantages for small businesses in Oakland.
Faster Response Times and Increased Productivity
The best thing about remote IT support is that you don’t have to wait for assistance when you’re having trouble with a product. No matter how busy your remote IT support service may be, your issues, big or small, can be prioritized.
Remote IT support reduces costs to the consumer because you don’t have to pay for all of the job benefits of a full-time employee, such as vacation time, sick time, or regular salaries. For a flat fee, you have access to skilled IT workers always ready to assist you with any tech problem with your website, computer, or product at any time.
Greater Access to Knowledge and Technology
The more people you have available, the larger the pool of knowledge and skills will be. Remote IT support provides access to more technicians and specialists who have all learned to fix different tech issues.
Also, because remote IT support companies work with many different types of organizations, they are constantly evolving and expanding their knowledge base. They will help solve technical issues and assist with upgrading your computer or website safely and accurately.
More Proactive Approaches to IT Problems
Remote IT support services also specialize in thinking ahead. They proactively search for ways to prevent major technical disasters and recommend new approaches to keep your systems and users safe. They can also work with your employees to keep them aware of any dangers currently or on the horizon.
Learn More About Remote IT Support in the Oakland
There are many great benefits to outsourcing your IT support. Renascence IT Consulting has become a leader in delivering top-notch IT support and managed IT services for all of your small business needs in the Bay Area.
Renascence IT Consulting draws from more than 30 years of industry experience serving users in California. Our team of IT specialists is ready to bring your company to the next level, assisting with tech support tasks such as custom web applications, cross-platform devices, software installation, and computer setup.
We offer a range of quality services, from cloud-based solutions and proactive monitoring to cybersecurity services and disaster recovery and prevention, as well as our remote services.
You can learn more about Renascence IT Consulting, IT support assistance, as well as the other computer support services we can provide your Bay Area small business, by calling us today at (510) 552-6896 for more information. Or, use the form on our site to schedule a consultation to discuss your business needs.